Proprietary Cutting Edge Telecommunications

Our system is networked-based, with on-demand features that increase call center productivity while enhancing the caller experience. Customizable routing options allow us to efficiently manage your office’s call-flow. We can schedule appointments, confirm appointments, and integrate with your EMR system.

Our system allows us to remain in control: Drag-and-drop programming tools enable us to control exactly how best to process inbound calls. Multiple handling paths support multiple switched or toll free numbers, which results in fewer calls being put on-hold or in queue.

Advanced contact handling and management tools: We can support multiple locations with at-home nurses no matter where they are located. Call management is simplified through real-time and historical reporting and monitoring tools.

Automatic Contact Distribution function: We have the ability to assign skill levels to individuals or groups for skills-based routing for voice, email, and fax or web chat, no matter where the nurse is located. Plus, we can quickly link your information to our existing database, which supports screen pops of addendums and last minute changes.

Protection of Telephone Services during unexpected interruptions: Our system provides a continuity plan that keeps our telecommunications up and our business in touch with your patients. Pre-planned, local call re-directing is part of the system’s disaster recovery plan. Local calls are routed to pre-defined, static, toll-free numbers that ring into a flexible, network-based platform. Our nurses can be anywhere in the country and still get their calls. All they need is a telephone.

Should your practice experience an unexpected phone system interruption for any reason, our system offers a seamless and reliable disaster and recovery option. We can integrate with your database and implement an automated appointment confirmation program, designed to reduce missed appointments and free up personnel for other pratice-critical tasks.